The growth is important to all organizations that are trying to bring in more money.
For management, a large portion of strategic problem solving involves predicting problems that subordinates might encounter and documenting procedural solutions in advance, often through manuals or logic tree flowcharts.
Another dimension of strategic planning in management requires that a leader know the strengths and weaknesses of staff, assigning personnel to tasks that play to their personal strengths; for example, an outgoing staff member might do well in either customer service or maintenance, but putting him in customer service takes advantage of his communication skills.
Logic Tree-Based Problem Solving One of the best ways to teach creative problem solving is to train staff in the use of logic trees. A logic tree problem-solving method allows a detailed exploration of any decision-making scenario, outlining potential outcomes.
As each small step in the logic tree is followed, the solver branches out into more specific responses to the problem until she arrives at a set of satisfactory responses based upon situation-specific variables.
In addition to being a teaching tool, a problem-solving tree committed to staff documentation in the form of an easy-to-follow flowchart allows staff to solve problems the way management wants without having to consult a supervisor directly.
This is a powerful tool, particularly in a small business setting where each staff member needs to be as independently effective as possible. Strategic Problem Solving as a Cost Prevenative Mesasure In a manufacturing setting, strategic problem solving most often relates to troubleshooting minor equipment failures.
Management, in consultation with the equipment provider, comes up with a time-effective plan for staff to respond to certain equipment failures. The typical office printer makes an effective, albeit simplified, example.
If the device fails to print, the employee refers to the strategic problem-solving chart. It tells him to look for the simplest, most common faults first, such as checking that there is sufficient paper, then to move on to less common problems that would cause a similar problem, instructing him to search for a paper jam.
Should the tier 2 response fail to resolve the problem, the employee would, as directed by the chart, change the ink cartridges and reboot his computer and the printer.
If this fails, only then would the employee call in a specialist repair technician. In manufacturing, the machines that drive the enterprise are larger, but the same general rule holds true.
Strategic Problem Solving in Customer Service Applications Customer service requires pervasive application of strategic problem solving.
In this context, problem solving often means dealing with complaints, and a strategic plan for handling an upset client is more helpful than simply winging it.
Strategic Human Resource Research for Alternative Solutions In attempting to generically research for alternative strategic solutions to InterClean 's human resource problems, Team-C found some plausible best practices which should help align their organizational structure with its goals. Strategic Business Solutions. trusted service provider for vital strategic planning, bid and proposal operations, and quality management system development. but we are experts in our respective fields and we bring a no-nonsense approach to business analysis and organizational problem . Key Issues in Strategic Human Resources. Kate Walsh, Michael C. Sturman, and John Longstreet. This chapter, on strategic human resource management (SHRM), is really not for the hospitality.
Allowing the customer service agent to provide a small discount for affected customers who are particularly upset can resolve the remainder of complaints with minimal cost. A company problem-solving journal that details every problem, the attempted solution and the final outcome is a vital tool, and it can serve as a basis for future training material.
Even if a particular response is not successful, a record of the event allows the company to try a new approach when a similar problem arises. Creating an index of the journal also helps.
Page flags work well for indexing smaller pen and paper journals; for larger records, however, an easy to reference digital database is often a better option.It's Official: Metadata Management Is a Strategic Problem Gartner recently published its first-ever "Magic Quadrant for Metadata Management Solutions".
Managing metadata isn't a new problem but it has certainly become a strategic one.
~From this, a formation of the problem-solution loop and the specific behavior will be the focus of the intervention. Haley (Strategic Assessment): 1.) Careful definition of the problem expressed by the point of view of every member of the family.
2.). Strategic Human Resource Research for Alternative Solutions In attempting to generically research for alternative strategic solutions to InterClean 's human resource problems, Team-C found some plausible best practices which should help align their organizational structure with its goals.
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